Privacy Policy
Your privacy matters to us. This policy explains how YUBAO ROBOT collects, uses, and protects your personal data in full compliance with GDPR and global privacy standards.
1. Who We Are
Data Controller: Zhongshan Yubao Intelligent Equipment Co., Ltd. (operating as YUBAO ROBOT).
Our website address is: https://yubaorobot.com.
Company: Zhongshan Yubao Intelligent Equipment Co., Ltd.
Address: No. 1 Jiaoyu Road, Sanxiang Town, Zhongshan City, Guangdong Province, China
Email: he@yubaorobot.com
Phone: +86 188-2498-9993
YUBAO ROBOT is a professional industrial robot arm manufacturer and automation solutions provider. This privacy policy applies to all personal data we process through our website, communications, and business operations.
2. Personal Data We Collect
We collect several categories of personal data depending on how you interact with our website and services:
2.1 Information You Provide Directly
- Contact information: Full name, email address, phone number, company name, and country when you submit inquiry forms, request quotes, or contact us directly.
- Comment data: Name, email address, and website URL when you leave comments on our site.
- Account credentials: Username, email, and password if you register an account on our website.
- Business correspondence: Any information you share in emails, support tickets, or project communications.
2.2 Information Collected Automatically
- Technical data: IP address, browser type and version, operating system, device type, and user agent string.
- Usage data: Pages visited, time spent on site, referral sources, click patterns, and navigation behavior.
- Log data: Server access logs, error logs, and timestamps of requests.
- Cookie data: Session cookies, preference cookies, and analytics cookies as described in Section 10.
2.3 Information from Third Parties
We may receive supplementary information from trusted third-party service providers, such as payment processors or business verification services, only when necessary to fulfill our contractual obligations.
3. How We Collect Your Data
We collect personal data through the following methods:
- Direct submission: When you fill out contact forms, request product catalogs, submit RFQs, or register for an account.
- Automated technologies: Through cookies, server logs, and web analytics tools when you browse our website.
- Email and communication: When you correspond with our sales or support teams via email, phone, or messaging platforms.
- Third-party sources: From authorized business partners, trade show registrations, or publicly available sources where you have consented to share your information.
4. Legal Basis for Processing (GDPR Article 6)
Under the General Data Protection Regulation (GDPR), we rely on the following legal grounds for processing your personal data:
| Processing Activity | Legal Basis |
|---|---|
| Responding to inquiries and providing quotations | Contractual necessity (Art. 6(1)(b)) |
| Processing orders and delivering products | Contractual necessity (Art. 6(1)(b)) |
| Customer support and after-sales service | Contractual necessity / Legitimate interest |
| Website analytics and performance improvement | Legitimate interest (Art. 6(1)(f)) / Consent |
| Marketing communications (with opt-in) | Consent (Art. 6(1)(a)) |
| Fraud prevention and security | Legitimate interest (Art. 6(1)(f)) |
| Compliance with legal obligations | Legal obligation (Art. 6(1)(c)) |
Where we rely on legitimate interests, we conduct a balancing test to ensure our processing does not override your fundamental rights and freedoms. You have the right to object to such processing at any time.
5. How We Use Your Personal Data
We use your personal data strictly for the purposes for which it was collected, including:
5.1 To Provide Our Services
- Respond to your product inquiries, requests for quotations, and technical questions about industrial robot arms and automation solutions.
- Process orders, arrange shipments, and provide after-sales support including warranty services.
- Deliver product documentation, user manuals, and software updates as part of our service.
5.2 To Improve Our Website and Services
- Analyze website usage patterns to optimize content, navigation, and user experience.
- Diagnose technical issues and maintain website security and functionality.
- Develop new products and automation solutions based on customer feedback and market demand.
5.3 For Communications
- Send important service announcements, product updates, and operational notifications.
- With your explicit consent, send marketing materials including new product launches, industry insights, and promotional offers.
- Respond to customer support requests and maintain ongoing business relationships.
5.4 For Legal Compliance
- Comply with applicable laws, regulations, and lawful requests from governmental authorities.
- Enforce our terms of service and protect our legal rights, property, and safety.
- Prevent fraud, spam, and other malicious or unauthorized activities.
7. International Data Transfers
As a global company serving customers worldwide, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including but not limited to China (where our headquarters are located) and the United States (where our website servers are hosted).
7.1 Transfer Safeguards
When we transfer personal data from the EEA to countries not deemed adequate by the European Commission, we implement appropriate safeguards to ensure your data continues to be protected, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission.
- Strict data processing agreements with all third-party service providers.
- Technical and organizational security measures to protect data in transit and at rest.
You may request a copy of the relevant transfer mechanisms by contacting us at he@yubaorobot.com.
8. How Long We Retain Your Data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
8.1 Retention Periods by Data Type
| Data Category | Retention Period | Rationale |
|---|---|---|
| Website comments | Indefinite | To recognize and auto-approve follow-up comments instead of holding them in moderation queue |
| User account data | Until account deletion + 30 days | For account functionality and recovery period |
| Inquiry / contact form submissions | 3 years from last contact | For business relationship maintenance and follow-up |
| Customer / order data | 7 years from transaction completion | Tax, accounting, and warranty legal requirements |
| Server log data | Approximately 30 days | Security monitoring and troubleshooting |
| Marketing consent records | Duration of consent + 3 years | Proof of consent for compliance purposes |
8.2 Deletion and Anonymization
After the applicable retention period, we either securely delete your personal data or irreversibly anonymize it so that it can no longer be linked back to you.
For registered users: all personal information provided in your user profile can be viewed, edited, or deleted at any time through your account dashboard (except your username, which cannot be changed for audit trail purposes). Website administrators also have access to view and edit this information.
9. Your Data Protection Rights
If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with comprehensive data protection laws, you have the following rights regarding your personal data:
9.1 Right of Access
You have the right to request a copy of the personal data we hold about you, along with information about how it is processed.
9.2 Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
9.3 Right to Erasure (“Right to be Forgotten”)
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent.
9.4 Right to Restriction of Processing
You have the right to request that we restrict processing of your data in certain circumstances, such as where you contest the accuracy of the data.
9.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, or to request that we transfer it directly to another controller where technically feasible.
9.6 Right to Object
You have the right to object to processing based on legitimate interests or for direct marketing purposes at any time.
9.7 Right to Withdraw Consent
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
9.8 Right to Lodge a Complaint
You have the right to lodge a complaint with your local data protection supervisory authority if you are dissatisfied with how we handle your personal data.
How to exercise your rights: Submit your request to he@yubaorobot.com. We will verify your identity and respond within 30 calendar days. There is no fee for reasonable requests, but we may charge a fee for excessive or repetitive requests.
Note: These rights are not absolute and certain exceptions may apply. We will inform you if any legal exception prevents us from fulfilling your request.
11. Embedded Content from Other Websites
Articles on this site may include embedded content such as videos, images, articles, and interactive widgets from third-party websites. Embedded content from other websites behaves in the exact same way as if you had visited the third-party website directly.
These third-party websites may:
- Collect data about you, including personal information
- Set and read their own cookies on your browser
- Embed additional third-party tracking services
- Monitor your interaction with the embedded content
- Track your interaction if you have an account and are logged in to that website
We recommend reviewing the privacy policies of all third-party websites whose content appears on our site to understand their data practices.
12. Media & Image Uploads
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We are not responsible for any personal or location information inadvertently disclosed through user-uploaded media files. We recommend stripping EXIF data from images before uploading them to any public website.
14. Data Security
While no online service can guarantee absolute security, we implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Our security measures include:
- HTTPS / TLS encryption for all data transmitted between your browser and our website
- Regular security audits and vulnerability assessments
- Access controls limiting data access to authorized personnel only
- Secure data storage with regular backups
- Employee training on data protection and security best practices
- Data breach response procedures in compliance with applicable notification requirements
We encourage you to take precautions to protect your personal information online, including using strong passwords and keeping your account credentials confidential.
15. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Most changes are likely to be minor.
When we make material changes, we will:
- Update the “Last updated” date at the top of this page
- Post a notice on our website homepage for a reasonable period
- Notify registered users via email where appropriate
Your continued use of our website and services after the effective date of the revised policy constitutes your acceptance of the changes. We encourage you to review this policy periodically.
16. Contact Us
If you have any questions about this privacy policy, wish to exercise your data protection rights, or have concerns about our data handling practices, please contact us using the details below:
Email: he@yubaorobot.com
Phone: +86 188-2498-9993
Address:
Zhongshan Yubao Intelligent Equipment Co., Ltd.
No. 1 Jiaoyu Road, Sanxiang Town
Zhongshan City, Guangdong Province, China
We aim to respond to all privacy-related inquiries within 3 business days.
13. Comments & Spam Detection
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist with spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at: https://automattic.com/privacy/.
After approval of your comment, your profile picture is visible to the public in the context of your comment.
Visitor comments may be checked through an automated spam detection service to protect our site from malicious and unsolicited content.